General Information
What is Slurg?
Slurg is an online platform that allows users to buy genuine automobile spare parts in Nairobi, Kenya, and across East Africa.
Which types of vehicles do you support?
We support a wide range of vehicles, including sedans, SUVs, trucks, and vans from all major global and regional manufacturers.
Where is Slurg based?
Slurg is headquartered in Nairobi, Kenya, and we serve customers across East Africa.
Is Slurg a manufacturer or a distributor?
Slurg is a digital marketplace that connects customers to trusted manufacturers, distributors, and suppliers.
Do I need to create an account to shop on Slurg?
No, but creating an account helps you track orders, save preferences, and receive tailored support.
Do I need to create an account to shop on Slurg?
No, but creating an account helps you track orders, save preferences, and receive tailored support.
Do I need to create an account to shop on Slurg?
No, but creating an account helps you track orders, save preferences, and receive tailored support.
Orders & Payments
How do I place an order?
Simply browse the website, add products to your cart, and proceed to checkout to complete your order.
Which payment methods are accepted?
We accept mobile money (like M-Pesa), credit/debit cards, bank transfers, and select cash-on-delivery options.
Can I cancel or change my order after placing it?
You can cancel or change your order within a limited window before dispatch. Contact our support team promptly.
Is it safe to make payments on Slurg?
Yes, all payments are processed through secure, encrypted channels to protect your financial information.
Do you provide invoices or receipts?
Yes, a digital invoice is automatically emailed to you after every purchase.
What should I do if I get charged but don’t receive confirmation?
Please contact our customer support with your payment details for prompt resolution.
Do you offer bulk order discounts?
Yes, discounts are available for bulk purchases. Contact us directly for customised quotes.
Shipping & Delivery
Which areas do you deliver to?
We deliver across Kenya and selected regions in Uganda, Tanzania, Rwanda, and Ethiopia.
How long does delivery take?
Delivery within Nairobi takes 1–2 business days. Other regions may take 3–5 days.
What are your delivery charges?
Delivery charges vary based on location and weight. Exact fees are displayed at checkout.
Do you offer same-day delivery?
Yes, for select items within Nairobi, we offer same-day delivery if ordered before noon.
How can I track my order?
You’ll receive a tracking link via email or SMS once your order is dispatched.
Can someone else receive my order?
Yes, just provide their name and phone number at checkout or notify our support team.
What happens if I miss my delivery?
Our team will contact you to reschedule delivery. Additional fees may apply for repeated attempts.
Returns, Refunds & Support
What is your return policy?
Items can be returned within 7 days of delivery if they are unused and in original packaging.
How do I initiate a return?
Use the returns form on our website or contact customer support to start the process.
When will I get my refund?
Refunds are processed within 7–10 business days after the returned item is inspected and approved.
What if the item delivered is wrong or defective?
Report the issue within 48 hours and we’ll arrange a replacement or refund immediately.
Are there items that cannot be returned?
Yes, electrical components and special-order items are non-returnable unless defective.
Do you offer warranty support?
Yes, many of our products come with a manufacturer’s warranty. Check the product listing for details.
How can I contact customer support?
You can reach us via our help center, email, live chat, or WhatsApp.
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